Booking Guide and Conditions

1. BOOKING YOUR HOTEL ROOMS

There are many web sites allowing you to make online reservations. However, we provide you an easy- to-use with high standard secure reservation system.

You can make your reservation by selecting "Reservation" button on your selected hotel 's page. After you fill in the form and submit, you will receive the auto acknowledgement e-mail confirming that your order has been received and is now being processed.
NOTE : If you do not receive our auto response e-mail within an hour after you submitted, it means that your e-mail address might be not correct (Please recheck), or we might not receive your order (Please kindly e-mail to: contact@florence-italy-hotels.net, we will check for any system error.)

And, If the space is available, the booking can be confirmed within 20 minutes. If no more allotment is available, we will make the request to the hotel. In this case, it might take 1 or 2 working days (depending on the hotel's reservation clearing process) to get the confirmation.
NOTE : To avoid disappointment, especially over high season periods, very early booking is strongly advised.

For confirmation, we will send you the booking details and a hotel check-in voucher issued when your credit card has been charged via e-mail. This voucher can then be presented upon check-in at the hotel.

2. METHOD OF PAYMENT

All bookings in our system are on prepayment basis. These wholesale prepayment rates are normally much better deals than the rates of paying directly to the hotel upon check-in or check-out.

For your convenience, Florence Italy Hotels Network offers you credit card payment directly from our standard SSL secure web site. However, you will not be charged at the time of making reservation. But we will debit full amount (according to your booking) to your card account 10 days or less prior to your check-in date.

IMPORTANT NOTE: If your credit card can not be charged, we reserve the right to cancel your booking, and cancellation charges will apply.

We accept payment by VISA, MasterCard card, JCB.

3.ROOM RATES & CHILD RATE

All of our listed rates our per room per night and include government taxes and service charges. For European hotels-quoted rates also include breakfast. The rates are not valid during fair periods, exhibitions and special events.
The child rate is for one child aged between 2 and 12 years (unless a different range is specified) sharing a double/twin room with two adults. If a price for a child rate shown as N/A, the triple price will apply. Cots are only suitable for children under 2 years.
The rack rates/hotel published rates are for information only, and are subject to changes without notice by the hotels.

4. WHAT IF THE REQUESTED HOTEL IS NOT AVAILABLE

You will be notified via e-mail if your requested hotel is not available. And our travel experts will try to find alternative hotels of comparable standards and prices in the same area ( if available ) then provide you this information for your considerations.

NOTE : Please fill in two alternative hotels in the reservation form when making reservation to let us know your preferences in case of your requested hotel is not available.

5. MAKING AMENDMENT TO YOUR BOOKING

If you wish to make any amendment to the booking after it has been confirmed, this can be done by e-mail to: contact@florence-italy-hotels.net ONLY, and subject to availability. (Please quote your booking reference number)

6. CANCELLATION BY YOU

If you decide to cancel your booking we must be notified of the decision via
e-mail: contact@florence-italy-hotels.net , please remember to quote booking reference number. The following scale of charges will be payable depending on when the notification of cancellation is received.

• More than 10 days prior to actual check-in date
  .........Administrative charge of 20 USD or 20 EUR depending on the published rate of your booking will be made to you.
• 10 days or less prior to actual check-in date
  .........1 night's room rate plus bank fee of 4.28% will be charged.
• If you fail to cancel your reservation, and/or do not check in to a confirmed hotel
  .........1 night's accommodation charge or full period of stay will be charged.
• Cancellations after checked-in cannot be refunded.

7. CANCELLATION/CHANGES TO YOUR BOOKING BY THE HOTEL

We hope and expect to be able to provide you with all the services we have confirmed to you at time of booking. However, we use the services of independent suppliers such as hotels, travel agencies, over whom we have no direct control. It is the case, that on occasions changes do have to be made, and the hotels reserve the right to make these.

And, in exceptional and very rare cases it is possible that we may be advised by the hotel that the reserved accommodation is not available (due to some reasons eg. urgent/ unplanned repair work,..…) If this happens before your departure or on arrival at the hotel, we will endeavour to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available, we will refund the difference of the prices between the hotel booked and that available.

8. TRADE FAIR RATES AND VALIDITY

Trade fair prices shown in our tariff after non trade fair period will supersede the non trade fair prices.
Certain periods e.g. Christmas attract high prices in some cities, these are not strictly trade fairs but it is possible that during these periods our rates may be close to rack and should be treated in the same way as trade fairs.

Trade fair reservation :
For some trade fairs, the prices may be above rack rates. Should any fair dates change or new fairs apply we will notify you of such changes.

Accommodation at some hotels must be sold for the full duration of the fair. We will advise full details at the time of booking. When a reservation request is made for a trade fair period, we will confirm the reservation of the rooms with a reconfirmation date. If you reconfirm your request, you will be totally committed for all night and no refunds will be given. Cancellations cannot be accepted after we have received your reconfirmation.

9. CANCELLATION FOR REASONS BEYOND OUR CONTROL

We will not be liable to pay any compensation if we are forced to cancel or in any way change your booking as a result of situations outside our control which neither we nor our suppliers could foresee or avoid, even with all due care. For example war or threat of war, civil strife, industrial disputes, natural disaster, terrorist activity.

10. IF YOU HAVE A COMPLAINT

Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to our Customer Care Division within 28 days. Please give full details of your complaint and remember to quote your booking reference number.

However, we do not endorse or recommend any particular hotel. Reasonable care has been taken that the content of this website is correct but it is subject to amendment at any time without notice. All content on this website is published in good faith but you acknowledge that we as booking agent cannot check the accuracy of all information provided by hotels.

11. DISCLAIMER

Whilst we take reasonable care to ensure that published descriptions are correct, we are only a booking agent and does not own or operate hotels. We accept no liability for errors or omissions in the description of hotels on the website.

We shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.

12. OTHERS

- We reserve the right to change your hotel booking to one of at least comparable standard and to notify you of such change as soon as possible after it occurs. No compensation is payable for such changes.

- We reserve the right to change these terms from time to time.